Terms & Conditions

1. Service Description

Syntho is a peptide protocol intelligence platform. Syntho is a wellness and longevity information platform designed for healthy adults seeking to optimize their health, fitness, and performance. We use artificial intelligence and rules-based engines to generate personalized peptide protocols based on your self-reported health information, goals, and blood test results (biomarker data).

The Service includes:

• A health questionnaire to collect relevant information about your health profile
• Analysis and processing of blood test results and biomarker data
• AI-assisted generation of personalized peptide protocol recommendations
• Ongoing protocol monitoring guidance and renewal recommendations

Syntho does not sell, supply, or distribute peptides or any physical products. We do not provide medical advice, diagnosis, or treatment. The Service is strictly informational.

2. Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Be a resident of Norway or the European Economic Area (EEA)
• Have the legal capacity to enter into a binding agreement
• Not have been previously suspended or removed from the Service

By using the Service, you represent and warrant that you meet all eligibility requirements. We reserve the right to verify your age and residency at any time, and to refuse or terminate access if these requirements are not met.

3. Account & Registration

To access the Service, you must create an account by providing accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account, whether or not authorized by you
• Promptly updating your information if it changes
• Notifying us immediately of any unauthorized access to or use of your account

You may not share your account with others or create multiple accounts. We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

4. Service Terms

4.1 What You Receive

Upon completing the required health questionnaire and providing blood test data, the Service generates a personalized peptide protocol document that includes peptide selections, dosing schedules, cycling guidance, and safety considerations based on your data.

4.2 What You Do Not Receive

The Service does not provide:

• Medical advice, diagnosis, or treatment
• Prescriptions or referrals to healthcare providers
• Peptides, supplements, or any physical products
• Guarantees regarding health outcomes or the efficacy of any protocol
• A substitute for professional medical consultation

4.3 User Obligations

You agree to provide truthful, accurate, and complete health information. The quality and safety of your generated protocol depends directly on the accuracy of the data you provide. Providing false or misleading health information may result in inappropriate protocol recommendations and could be harmful.

5. Health Disclaimers

6. Payment & Pricing

All prices are quoted in Norwegian Kroner (NOK) and are inclusive of any applicable taxes unless otherwise stated.

Payment is processed through Revolut. By making a payment, you agree to Revolut's terms of service in addition to these Terms. We do not store your full payment card details on our servers.

Protocol generation fees are charged upon order confirmation and before the protocol is generated. The specific pricing for each service tier is displayed on the platform at the time of purchase.

We reserve the right to change our pricing at any time. Price changes will not affect orders that have already been confirmed and paid for.

7. Right of Withdrawal

In accordance with the Norwegian Right of Withdrawal Act (Angrerettloven) and EU Consumer Rights Directive 2011/83/EU, you have the right to withdraw from a purchase within 14 days of the date of purchase without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision by sending a clear statement (e.g., by email) before the withdrawal period expires. Upon valid withdrawal, we will refund your payment without undue delay, and no later than 14 days from the date we receive your withdrawal notice.

Exception for Digital Content

Under Section 22 of the Angrerettloven, the right of withdrawal may not apply if the delivery of digital content has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal. When you request protocol generation and expressly consent to immediate delivery, you acknowledge that:

• You have given your express consent to begin the delivery of digital content before the withdrawal period has expired
• You acknowledge that you lose your right of withdrawal once the protocol has been fully generated and delivered to you

If you have not yet received the generated protocol, you retain your full right of withdrawal.

8. Intellectual Property

All content, software, algorithms, designs, trademarks, and other intellectual property associated with the Service are owned by or licensed to [Company Name] and are protected by Norwegian and international intellectual property laws.

Your generated protocol is provided to you under a personal, non-exclusive, non-transferable license for your own private use. You may not:

• Reproduce, distribute, or publicly display protocol content for commercial purposes
• Reverse-engineer the algorithms, rules, or AI models used to generate protocols
• Use the Service or its output to build a competing product or service
• Remove any copyright, trademark, or proprietary notices from the Service or its content

You retain ownership of the health data you provide to us, subject to the license you grant us to process it in order to deliver the Service, as described in our Privacy Policy.

9. Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data, including special category health data, is governed by our Privacy Policy, which forms part of these Terms.

By using the Service, you acknowledge that the processing of your health data (including blood test results, biomarker data, and health questionnaire responses) is essential to the delivery of the Service. This data constitutes special category data under Article 9 of the General Data Protection Regulation (GDPR), and we require your explicit consent before processing it.

We comply with the Norwegian Personal Data Act (Personopplysningsloven) and the GDPR. For full details on data collection, processing, your rights, and international data transfers, please refer to the Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by Norwegian law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Service, including but not limited to damages for loss of health, bodily harm, loss of data, or loss of profits.
• Our total aggregate liability to you for any claims arising from or relating to the Service shall not exceed the total amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Norwegian or EU law, including liability for death or personal injury caused by gross negligence or wilful misconduct.

11. Indemnification

You agree to indemnify and hold harmless [Company Name], its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your breach of these Terms; (c) your provision of inaccurate or misleading health information; or (d) your decision to use peptides or follow any protocol generated by the Service. This indemnification obligation applies to the extent permitted by Norwegian law.

12. Termination

You may terminate your account at any time by contacting us or using the account deletion feature in your dashboard settings. Upon termination, your right to access the Service ceases immediately.

We may suspend or terminate your access to the Service at any time, with or without cause, including if we reasonably believe that you have violated these Terms. Where possible, we will provide advance notice before termination.

Upon termination, the following provisions survive: Health Disclaimers (Section 5), Intellectual Property (Section 8), Limitation of Liability (Section 10), Indemnification (Section 11), and Dispute Resolution (Section 13). Your data will be handled in accordance with our Privacy Policy.

13. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Norway, without regard to conflict of law principles.

Any disputes arising from or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the Oslo District Court (Oslo tingrett), unless mandatory consumer protection legislation requires otherwise.

Consumer Dispute Resolution

If you are a consumer and are dissatisfied with how we have handled a complaint, you may bring the matter before the Norwegian Consumer Council (Forbrukerrådet) or the Consumer Disputes Commission (Forbrukerklageutvalget). You may also use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

We encourage you to contact us directly before initiating any formal dispute resolution process, so that we may attempt to resolve the matter informally.

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you by email or through a prominent notice on the platform at least 30 days before the changes take effect
• Give you the opportunity to review the changes before they become effective

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and close your account.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16. Contact Information

If you have any questions about these Terms, please contact us: